Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@maxxcarmats.com.Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@maxxcarmats.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note
As Maxx Car Mats offers free shipping worldwide for all our products, the return shipping and packaging costs are your responsibility.
The reimbursement amount will only be awarded once the item has been returned and inspected for damage and the item has not been used. If all these conditions are met, the client will receive a full refund within 14 business days.
Before returning any products, please email: sales@maxxcarmats.com. We will provide the shipping address and return code for your delivery.
We highly recommend you return your product using a tracked delivery service.
Please be informed that if your country customs impose extra taxes on imports, we will not accept returns or refund requests. We are not liable for these taxes and in order to obtain the products, they must be paid to the customs authorities. Please consult the customs import tax legislation of your country.